Answers, straight.

Relay Console is the operating platform for restoration companies. It combines leads, CRM, jobs, communications, contents, assets, vendors, marketing, and accounting into one system so every department works from the same record.

Restoration companies of every size, from a single office to a multi-location operation. That includes water mitigation, fire restoration, mold remediation, contents restoration, and reconstruction. It is built around the way restoration work actually runs, not a horizontal field-service tool.

Relay includes a CRM and a job-management module, plus leads, communications, contents, assets, vendors, marketing, and accounting. The advantage isn't any single module. It's that every department works from the same data, so nothing gets re-keyed between tools.

A loss comes in as a lead, becomes a job, and the same record carries the calls, photos, documents, estimate, contents, vendor bills, and invoicing through to close. Leads, operations, contents, and accounting all read and write the same job instead of maintaining separate copies.

The whole lifecycle, from first notice of loss to final invoice. You can also start with the departments that hurt most today and add the rest over time.

No. Implementation is staged by module, so you don't have to switch your entire operation over in one weekend. Start where the pain is and expand.

Both. Relay is multi-tenant and office-aware, so it fits a single office and scales to a multi-location operation running every office on one platform.

Relay captures leads from calls, web forms, and real-time loss alerts, routes them to the right people, and tracks each one through to a closed job, with attribution back to where it came from.

Real-time loss alerts routed straight into your pipeline as attributed leads, so your team can reach the property owner first, while the homeowner still has the right to choose who does their restoration work.

Yes. Accounts, contacts, pipeline, and activity tracking built for restoration business development, so your relationships and referral sources live on the same platform as the jobs they produce.

Yes. Relay includes call routing, ring groups, business hours, SMS, and after-hours phone answering, tied to the job and contact every call belongs to.

Yes. Tracking numbers tie each call to the ad or source that produced it and to the resulting job, so you can see which marketing actually generates work. We handle the setup for you.

Yes. Connect a Google Workspace or Microsoft 365 mailbox and CRM email sends and threads through your own address, with the history attached to the account and job.

Yes. Relay includes review generation, including custom QR codes that can be tied to each employee so scans are tracked, plus a dashboard for the reviews that come in.

Every job moves from lead to work in progress to completed to closed on one record, with team roles, required dates, photos, documents, estimates, contents, payments, and a full activity history in one place.

Room-by-room inventory with QR and label tracking, the full packout to storage to packback workflow, contents invoicing, and live burn-rate visibility so managers see costs as the packout happens.

QR codes and barcodes on every asset, quick-assign to a job or location, bulk scanning, utilization reporting, and printable labels, so you always know where your air movers and dehumidifiers are.

Yes. Onboard vendors, track certificate-of-insurance (COI) expirations with alerts, dispatch them to jobs, and match their bills back to the right job.

Crews capture LIDAR floor plans in the field, and the estimate and its supplements are tracked on the job alongside everything else.

Yes. Built-in e-signature replaces DocuSign and HelloSign for your work authorizations, and every signed document carries tamper-evident evidence: content hashing, consent capture, and a signed certificate.

Yes. Relay shows real availability and lets you book arrival windows right on the call, using guided intake so the booking is correct the first time.

A prebuilt call script that walks anyone through taking a call correctly and booking the appointment. Use the default restoration template, one built to corporate guidelines, or build your own.

Yes, a native app for iOS and Android. Crews scan equipment, capture job photos and LIDAR floor plans, take calls, and keep working with no signal.

Yes. In a dead zone crews scan equipment, capture photos, and run a full contents packout offline, and it all syncs automatically the moment signal comes back, so a job site with no service never costs you the documentation.

Yes. Relay connects with QuickBooks so invoices, payments, and accounts receivable move between the two without re-entry, with a separate connection per office.

Vendor bills sync from QuickBooks and match to jobs by Job ID. You approve, partially approve, or hold each bill inline, with certificate-of-insurance (COI) expiration badges right on the invoice.

Yes. Relay produces accrued sales reporting and calculates commissions, so what your team earns is tied to the jobs and revenue that produced it.

Yes. Crews capture receipts, expenses move through approval, and reimbursements are tracked, so spend is accounted for against the job instead of living in a shoebox.

Yes. Each job carries a budget and collected totals, with revenue and non-revenue payments split correctly so a job’s real financial picture is on the record, not in a spreadsheet.

Yes. Import jobs from your current system and migrate accounts, contacts, and opportunities from a CRM, with a safe import that surfaces conflicts for review instead of overwriting your data. A product specialist helps map everything during onboarding.

Yes. Relay imports your DASH jobs by email, CSV, or WorkCenter and reads the Job ID to assign the office and division automatically, so jobs land organized, related jobs group under one loss, and vendor bills match to the right job.

Yes. Relay brings your WorkCenter 2.0 or Restoration Manager jobs in and runs the whole job in one place, so you can move off them without losing history.

Yes. Relay does a safe import of your accounts, contacts, and opportunities that surfaces conflicts for review, and you can dry-run the import before anything is written.

Yes. Connect a Google Workspace mailbox and calendar, and CRM email and scheduling work through them.

Yes. Connect a Microsoft 365 mailbox and calendar, and CRM email and scheduling work through them.

Yes. Relay can run and manage your Google Ads for you, bidding toward real closed revenue rather than clicks, on an account that stays yours.

Yes, always. The account and its data stay yours. If another company owns your ad account or campaigns and you can’t access them, that’s a red flag.

Yes. A live storm map with alerts for wind, hail, tornado, wildfire, and flooding shows where the damage hit, and guided intake plus on-call scheduling handle the surge of calls, with an offline-capable field app for the crews.

Water mitigation, fire, mold remediation, contents restoration, reconstruction, and storm work all run on the same platform, on the same job record.

Most teams are running in Relay within weeks, not months. Implementation is staged by module so you don't have to switch everything at once.

Every implementation includes guided onboarding from a restoration product specialist, plus ongoing support after you go live.

Relay is priced around your operation: the size of your team and the modules you turn on. Every restoration company runs differently, so a short demo is the fastest way to a real number scoped to what you'll use.

Yes. Turn on the modules you need today and add the rest later. You are not forced to adopt the whole platform on day one.

Book a demo. It's about an hour with a restoration specialist, with no sales pressure, run against the way your company already works.

Relay is multi-tenant: each organization’s data is isolated at the data layer, and the active organization is scoped on every request. You only ever see your own organization’s records.

Yes. A platform role hierarchy plus per-module permission levels (none, member, manager, admin) mean access is controlled down to the individual module.

Yes. Relay keeps an immutable audit log of changes across records, so you can see the full history of who changed what and when.

You do. Your data is yours, it is never shared across organizations, and a specialist helps you get it in during onboarding.