Privacy Policy

1. Introduction

This Privacy Policy explains how Relay (“Relay,” “we,” “our,” or “us”) collects, uses, and protects information when users access or use the Relay platform, including related applications, dashboards, and services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Relay may collect the following types of information:

• Name
• Email address
• Phone number
• Company name
• IP address
• Device and browser information
• Login activity
• Usage logs and interaction data within the platform

This information may be collected when users create accounts, log into the Service, or interact with platform features.

3. How Information Is Used

Relay may use collected information to:

• authenticate users and manage accounts
• operate and maintain the platform
• detect security threats or unauthorized activity
• monitor platform performance and reliability
• improve system functionality and user experience

4. Data Sharing

Relay does not sell personal data.

Information may be shared only when necessary to operate the Service, including with:

• hosting and cloud infrastructure providers
• analytics or monitoring services
• security and fraud detection services
• legal authorities when required by law or legal process

5. Data Security

Relay implements reasonable administrative, technical, and organizational safeguards designed to protect user information from unauthorized access, disclosure, alteration, or destruction.

However, no internet-based service can guarantee absolute security.

6. Data Retention

User information is retained only as long as necessary to:

• provide the Service
• maintain platform security
• comply with legal or regulatory obligations

Relay may retain certain system logs for security and auditing purposes.

7. Changes to This Privacy Policy

Relay may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Updated versions will be posted on this page with the revised effective date. Continued use of the Service after updates constitutes acceptance of the revised policy.

8. SMS Communications

If you provide your phone number, you may receive SMS messages from Relay related to your account, including authentication codes, alerts, and system notifications.

Message frequency varies depending on your account activity. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@relayconsole.com.

We do not share or sell your phone number to third parties for marketing purposes.

9. Google and Microsoft Account Integrations

Relay lets individual users optionally connect a Google or Microsoft 365 account to use email and calendar features inside the Service. These connections are made through each provider’s OAuth consent flow, are scoped to the connecting user, and can be disconnected at any time from the user’s Profile page in Relay (or from the provider’s own security settings, such as your Google Account permissions page).

Google user data we access

If you connect a Google account, Relay requests only the following access:

• Send email on your behalf — used solely to deliver messages that you (or automations you schedule) compose in Relay, sent from your own address.
• View your calendars and events — used to show your upcoming events inside Relay and to determine busy/free availability when scheduling appointments.
• Create and edit calendar events — used to add, reschedule, or cancel appointment events that you book through Relay on your own calendar.
• Basic profile information (email address and name) — used to identify the connected account.

Relay does not request access to read your Gmail messages or inbox, and cannot see the contents of email you receive.

Microsoft user data we access

If you connect a Microsoft 365 account, Relay accesses your mail (read and send) and your calendar (read and write) through Microsoft Graph, to display relevant correspondence and events inside Relay, send messages you compose, and manage appointments you book.

How this data is used and protected

• Data from connected accounts is used only to provide the user-facing email and calendar features described above, at your direction.
• Records of messages sent through Relay (recipients, subject, body, and delivery status) are stored in Relay so you and your organization can see what was sent.
• OAuth tokens are stored securely and used only to perform these functions; they are deleted when you disconnect the integration.
• We do not sell this data, do not use it for advertising, and do not use it to train machine-learning or artificial-intelligence models.
• No human at Relay reads this data except with your explicit permission (for example, to resolve a support issue), where necessary for security purposes, or where required by law.

Limited Use disclosure

Relay’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

10. Contact

Questions regarding this Privacy Policy may be directed to Relay through the contact information provided on the platform.